100% Satisfaction Guarantee

We stand behind our products and service. Our industry leading money back guarantee allows you to have peace of mind and to try our services risk-free. If you’re unhappy for any reason and request is submitted online for immediate cancellation within the first 30 days, a full refund will be issued, no questions asked.
Customers who desire a refund on a prepaid account after 30-days will be re-billed at the regular price as opposed to any discounted price . Only the difference between the prepaid amount and the re-billed regular price will be refunded. Refunds are not offered for partial months of service.

There are no refunds on dedicated servers, administrative fees, and install fees for custom software. Please note that domain refunds will only be considered if the domain was ordered in conjunction with a hosting package and will be issued at Interlot's discretion. Any refunds issued for domain names will be reduced by the market value of the gTLD. Purchases of ccTLDs are non-refundable.
We require all cancellations to be done through the online form in order to confirm your identity, confirm in writing that you are prepared for all of your files and emails to be removed, and to ensure that you are aware that your files, emails, and account may be removed immediately and permanently after a cancellation request is processed.
Cancellations for shared and reseller accounts will be effective on the account's renewal date. Cancellations for dedicated and VPS accounts will be effective immediately.
Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in U.S. dollars and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and InterLot is not responsible for any change in exchange rates between the time of payment and the time of refund.